Shipping policy

Shipping Policy

Last updated: 3rd September 2025

Thank you for shopping with us! We ship internationally and aim to get your order to you as quickly and safely as possible. Please review the details below before placing your order.

🌍 Where We Ship

We currently ship to the following regions:

  • New Zealand

  • United States

  • United Kingdom

  • Europe (selected countries)

If your country is not listed at checkout, feel free to contact us — we may still be able to accommodate your order.

🚚 Estimated Delivery Times

Region Estimated Delivery Time
NZ 8 - 12 business days
USA & Canada 5 - 10 business days
UK & Europe 3 - 5 business days
Rest of World 7 - 14 business days

Shipping times are estimates only and do not include order processing time.

🕒 Order Processing & Dispatch

  • All orders are processed within 1–3 business days.

  • Orders placed on weekends or public holidays are processed the next business day.

  • We dispatch orders on Mondays, Wednesdays, and Fridays between 10am – 4pm (local time).

  • Once shipped, you will receive a confirmation email with tracking information.

💸 Shipping Costs

Shipping costs are automatically calculated at checkout based on your location.

📦 Tracking Your Order

Once your order is shipped, we’ll email you a tracking number. Please allow 24–48 hours for tracking information to update after dispatch.

✈️ Customs, Duties & Taxes

  • International orders may be subject to import duties and taxes once the shipment reaches your country.

  • These charges are not included in the order total and are the responsibility of the customer.

  • We are not responsible for any delays caused by customs processing.

⏳ Delays

Shipping may be delayed due to high order volumes, customs inspections, weather disruptions, or other unforeseen circumstances. We appreciate your patience and understanding.

📭 Lost or Missing Packages

If your order hasn’t arrived after the estimated delivery time:

  1. Check your tracking information.

  2. Contact your local postal or courier service.

  3. If you still need assistance, reach out to us at sales@onajewellers.com and we’ll do our best to help.

📬 Contact Us

For any questions regarding your order or shipping options, please contact us:

📧 sales@onajewellers.com